telephone banking 电话银行

　　representative: hello. how can i help you today?

　　customer: hello. i'd like some information on the telephone banking services offered at by your bank。

　　representative: certainly. may i have your account number?

　　customer: of course. it's 4392107.

　　representative: what would you like to know?

　　customer: how do i sign up?

　　representative: just let me know, i'll sign you up immediately。

　　customer: can you tell me how the telephone banking services work?

　　representative: you can do all your day-to-day banking over the telephone, 24 hours a day。

　　customer: that's great. how do i access my account?

　　representative: just call the bank, key in your pin number and listen to the menu of options available。

　　customer: how do i choose which option i want?

　　representative: just press the number for the service stated by the recording。

　　customer: what kind of things can i do?

　　representative: you can check your balance, pay bills, order a statement or even transfer money to another bank。

　　customer: that's fantastic! can i trade stocks and bonds。

　　representative: i'm afraid you will have to have a special account for that。

　　customer: what about getting help if i have any problems?

　　representative: there's an automated answering machine and staff are available 9 to 5 seven days a week。

　　customer: it all sounds very good to me. i'd like to sign up。

　　representative: alright, can you answer a few questions please?

　　customer: certainly。

　　useful vocabulary 词汇

　　24 hours a day

　　account number

　　automated answering machine

　　day-to-day banking

　　menu of options

　　telephone banking services

　　to access an account

　　to check your balance

　　to key in a pin number

　　to order a statement

　　to pay bills

　　to sign up

　　to trade stocks and bonds

　　to transfer money